"I received a message 15 mins prior to the booking time to advise that there was no longer a driver for the booking and another was being sought. I tried to contact the office but it was an answering machine.
Eventually someone did call me back. The driver drove past the collection point. I called earlier in the day to give more detail as to the collection point to try and make it easier for the driver, however, the operative I spoke to didn't update the booking - advising that it wasn't necessary - when clearly it was necessary. The driver, however, was excellent - apologetic and friendly."
CALLUM TEMPLE
"Easy to book, just waiting for full confirmation."